FREE Shipping on all orders over $40 USD 

FAQ's

Is Nikkia Joy Cosmetics cruelty free?

We LOVE animals and are proud to announce that our products are 100% cruelty free! We do not use animal products or test any of our products on animals. Our Faux Mink and 3D Silk lashes give the same fluttery look as Mink Lashes - except without the Mink! HOORAY!!

 Where are you located?

Nikkia Joy Cosmetics is located in Melbourne, Australia. All packages are shipped with love by our Australian team in Melbourne.

 

Do you sell glue?

At this time we currently do not stock glue on our website. We recommend using Ardell or Duo lash adhesives to apply your lashes. More information can be found over on our APPLICATION TIPS page.

 Are your lashes latex free?

Our lashes are latex free however we use a small amount of latex based glue to attach the lash to the tray. This glue is designed to be removed prior to lash application. Please refer to the APPLICATION tips page for glue removal instructions and further information.

Why am I being charged in US dollars?

Our international store charges all orders in US dollars at the time of checkout. Please use our currency converter tab on the top right hand side of the screen to show product pricing in your local currency. Your bank will convert your purchase from US dollars to your local currency when processed.

SHIPPING

What does my shipping rate include?

Economy - A low cost option with no tracking or insurance cover for lost shipments. The estimated delivery time to most countries is 6-10 business days excluding time for customs clearance. 

Standard -  Our recommended shipping option with tracking and insurance cover for lost items. Items can be tracked by clicking the link on your order confirmation email. The estimated delivery time to most countries is 6-10 business days excluding time for customs clearance.

Free Shipping - The same Standard shipping service provided for free if you spend more than $40 total, after all discounts and promotions have been applied, on products. The $40 free shipping threshold may change during promotions and sales. 

Express -  Our premium shipping option with tracking and insurance cover for lost items. Items can be tracked by clicking the link on your order confirmation email. The estimated delivery time to most countries is 2-4 business days excluding time for customs clearance. 

 

When will my order be shipped?

We ship on all business days and all orders submitted before 12pm AEST (6pm PST) will be shipped on the same day. Orders submitted after this time will be processed the next day.

How long will my order take to arrive?

Please refer to the shipping rates section above.

Incorrect Addresses & Unclaimed Parcels

Please be sure to double check your address when submitting your order as we ship to the exact address that is provided. If your parcel is returned to us due to incorrect address you will be required to pay a reshipment fee to have your parcel delivered a second time. If you make a mistake when ordering please contact us ASAP and our customer service team may be able to assist with amending your information.

Customs Clearance 
All international shipments are subject to customs clearance and while most shipments clear within the estimated delivery times sometimes items are held for longer periods awaiting customs clearance. This is at the full discretion of customs and completely out of our control. This can delay deliveries by up to an additional 10 business days.
Customs Fees
Nikkia Joy Cosmetics cannot take responsibility for any customs or import duty/VAT fees that may occur once your parcel reaches your country. These charges must be paid by the recipient of the order directly to your country's customs service. Unfortunately, we have no control over these charges, and as customs fees differ between countries we are also unable to tell you how much these will be. We recommend contacting your local customs office prior to ordering goods online, so you are not surprised by any unexpected charges.

If your parcel is returned to us due to unpaid customs fees:
  • We can issue you a refund for your order minus the original shipping fee
  • You can pay a reshipment fee to have your order redelivered

Please contact our customer service team for any further enquiries related to the above.

Parcel Damage
Please contact us within 5 business days if your parcel arrives damaged, so we can get in contact with our courier and delivery agents. Please photograph and keep all of the packaging, as the courier company will request to see evidence of damaged goods. Our friendly customer service team will assist you through this process.

 

 

What is your return and exchange policy?

Nikkia Joy Cosmetics takes pride in its stringent quality control procedures and strives to provide our customers with only the highest quality products. If however, you are dissatisfied with your products on arrival please contact us within 10 business day via the CONTACT US page on our website and someone from our friendly customer service team will assist you ASAP. Due to hygiene reasons, we are unable to offer refunds/exchanges for change of mind returns.

 Do you offer any discounts?

Nikkia Joy Cosmetics occasionally offers discounts coupons as well as regular sales on products. To see what coupon codes may be currently available please visit @nikkiajoycosmetics on Instagram. We are looking at developing a PRO program for industry professionals that will allow bulk purchasing and discounts - please stay tuned while we perfect this!

Price Changes

All Nikkia Joy Cosmetics products are subject to price changes at any time and this will remain at the discretion of Nikkia Joy Cosmetics PTY LTD.

Stockist Information

Love the look of Nikkia Joy Cosmetics and want to stock them in your salon or store? Please contact us on info@nikkiajoycosmetics.com to discuss stockist opportunities and processes.

 

 

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