Make sure to log in to your account and go to Order History. Click on your order number (#) to view tracking information.
Aside from going to Order History, we use Auspost for our carrier, and you can track your orders by entering the tracking number on Auspost's tracking page.
You can also use the tracking number provided in your shipment confirmation email to get real-time updates on your delivery status.
Once an order is placed, we process it quickly to ensure prompt delivery. We will try our best to amend your order, but in most cases, orders are processed immediately and are unable to be changed. Please talk to our friendly customer service team to discuss your options. We appreciate your understanding and will do our best to assist you.
Nikkia Joy Cosmetics takes pride in its stringent quality control procedures and strives to provide our customers with only the highest quality products. If, however, you are dissatisfied with your products on arrival, please contact us within 10 business days via the CONTACT US page on our website, and someone from our friendly customer service team will assist you ASAP. Due to hygiene reasons, we are unable to offer refunds/exchanges for change of mind returns. The items must be unused, in their original packaging, and in the same condition as received.
For customers in the USA, please note that we have a warehouse located in Dallas, Texas, which may be used for returns and exchanges to facilitate a quicker process. To initiate a return, please contact our customer service team at info@nikkiajoycosmetics.com with your order number and reason for return. For more information about refunds and returns, please visit our Return & Refund Policy page.
Please contact us within 5 business days if your parcel arrives damaged, so we can get in contact with our courier and delivery agents. Please photograph and keep all of the packaging, as the courier company will request to see evidence of damaged goods. Our friendly customer service team will assist you through this process.
Nikkia Joy Cosmetics occasionally offers discount coupons as well as regular sales on products. To see what coupon codes may be currently available, please visit @nikkiajoycosmetics on Instagram. We are looking at developing a PRO program for industry professionals that will allow bulk purchasing and discounts - please stay tuned while we perfect this!
Please note that NOT ALL discount codes can be combined or used during sales periods, or with other discounts/promotions.
Also take note that our system does not allow the use of additional discount codes during any storewide sale.
We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other online payment options. Additionally, we offer installment payment options through Klarna and Afterpay.
Love the look of Nikkia Joy Cosmetics and want to stock them in your salon or store? Please contact us at info@nikkiajoycosmetics.com to discuss stockist opportunities and processes.
You can contact our customer service team via email at info@nikkiajoycosmetics.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.
Nikkia Joy Cosmetics PTY LTD is proudly based in Melbourne, Australia, where all our packages are lovingly packaged and shipped by our dedicated Australian team.
For our USA customers, we also have a warehouse in Dallas, Texas, to ensure faster delivery!
All orders will be processed and shipped within 1-2 business days. Orders are usually processed the same or next business day. Express shipping typically takes 1-3 days. Please note that our warehouse is closed on all Australian public holidays, and shipment will occur the next business day following. During times of high order volume (sales, new product launches, new collection launches, holiday periods, etc.), this shipment time may be extended.
For our US customers, we also have a warehouse located in Dallas, Texas, which may expedite your order processing and delivery times.
Shipping times vary depending on your location. Generally, orders are processed within 1-2 business days and delivery takes 3-7 business days. Domestic orders shipped within Australia usually take 2-5 business days to arrive when shipped via regular post. Express shipping orders will arrive the next day. Please follow the delivery of your shipment via the Australia Post tracking number that we provide you with via email.
Please be sure to double-check your address when submitting your order as we ship to the exact address that is provided. If your parcel is returned to us due to an incorrect address you will be required to pay a reshipment fee to have your parcel delivered a second time. We are sorry but addresses are unable to be changed once your payment has been made.
Choosing a selection results in a full page refresh.
