What does my shipping rate include?

United States

For orders below $50 USD:

• Standard Shipping - $7.50 USD
  All orders are shipped via USPS First Class Mail with tracking. The estimated delivery time for domestic U.S. orders is 1-3 business days.

• Standard Shipping (with Insurance) - $9.45 USD
  Includes tracking and insurance for lost shipments. This option offers the same estimated delivery time of 1-3 business days.

• Express Shipping - $16 USD
  For faster delivery, our Express Shipping option delivers within 1-2 business days with tracking and insurance for lost items.

For orders over $50 USD:

• Free Shipping - $0 USD
  Standard Shipping is freefor all order over $50. The estimated delivery time is 1-3 business days.

• Add Shipping Insurance - $1.95 USD
  You can add insurance for your free shipping to cover lost shipments.

• Express Shipping - $10 USD
  Upgrade to Express Shipping for a reduced rate of $10 when your order is over $50. Delivery within 1-2 business days.

Canada

For orders below $50 USD:

• Standard Shipping - $10.50 USD
  All orders are shipped via USPS with tracking. The estimated delivery time for Canadian orders is 7-20 business days.

• Standard Shipping (with Insurance) - $12.45 USD
  Includes tracking and insurance for lost shipments, with the same delivery time of 7-20 business days.

• Express Shipping - $20 USD
  For faster delivery, our Express Shipping option delivers within 3-5 business days, including tracking and insurance.

For orders over $50 USD:

• Free Shipping - $0 USD
  Standard Shipping is free when your order total is over $50 after discounts. The estimated delivery time is 7-20 business days.

• Add Shipping Insurance - $1.95 USD
  You can add insurance to your free shipping to cover lost shipments.

• Express Shipping - $14 USD
  Upgrade to Express Shipping for a reduced rate of $14 when your order is over $50. Delivery within 3-5 business days.

Note: International shipments are subject to customs clearance. Occasionally, customs may delay shipments by up to 10 business days.

When will my order be shipped?
We ship on all business days and all orders submitted before 12pm CST will be shipped on the same day. Orders submitted after this time will be processed the next day.

Please note that during times of high order volume (sales, new product launches, new collection launches etc) this shipment time may be extended.

How long will my order take to arrive?
Please refer to the shipping rates section above.

How do I track my order? 
All orders are trackable via the USPS tracking page. Simply enter the tracking number received in your shipping confirmation email. For international orders, once your parcel leaves the U.S.A and lands in the destination country, it is then trackable with your national postage provider:

For Canadian orders: Please track via Canada Post using your tracking number on https://www.canadapost.ca/cpc/en/home.page

Standard and Free Shipping - If the estimated shipping time, as outlined above, has passed please contact us via the ' CONTACT US' page and we will be able to assist with located your order.

Incorrect Addresses & Unclaimed Parcels
Please be sure to double check your address when submitting your order as we ship to the exact address that is provided. If your parcel is returned to us due to incorrect delivery information you will be required to pay a reshipment fee to have your parcel delivered a second time. Addresses are unable to be changed once your payment has been made.

Customs Clearance 
All international shipments are subject to customs clearance and while most shipments clear within the estimated delivery times sometimes items are held for longer periods awaiting customs clearance. This is at the full discretion of customs and completely out of our control. This can delay deliveries by up to an additional 10 business days.

 

Customs Fees
Nikkia Joy Cosmetics cannot take responsibility for any customs or import duty/VAT fees that may occur once your parcel reaches your country. These charges must be paid by the recipient of the order directly to your country's customs service. Unfortunately, we have no control over these charges, and as customs fees differ between countries we are also unable to tell you how much these will be. We recommend contacting your local customs office prior to ordering goods online, so you are not surprised by any unexpected charges.

If your parcel is returned to us due to unpaid customs fees:

• We can issue you a refund for your order minus the original shipping fee

• You can pay a reshipment fee to have your order redelivered

Please contact our customer service team for any further enquiries related to the above.

Parcel Damage
Please contact us within 5 business days if your parcel arrives damaged, so we can get in contact with our courier and delivery agents. Please photograph and keep all of the packaging, as the courier company will request to see evidence of damaged goods. Our friendly customer service team will assist you through this process.

 What is your return and exchange policy?
Nikkia Joy Cosmetics takes pride in its stringent quality control procedures and strives to provide our customers with only the highest quality products. If however, you are dissatisfied with your products on arrival please contact us within 10 business day via the CONTACT US page on our website and someone from our friendly customer service team will assist you ASAP. Due to hygiene reasons, we are unable to offer refunds/exchanges for change of mind returns