We stand by the quality of our products, but recognize that sometimes items might arrive damaged or defective. While we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. In such cases:

• Please provide photos of the damaged product for assessment.
• You must report any damaged or defective items within 10 business days of receipt.
• We will cover all expenses, including shipping, for the return of damaged goods and will either replace the item or issue a full refund.
  
  

If you receive an item different from what you ordered:

• Notify us immediately upon receipt.
• Ensure the item remains unopened.
• We will handle the return and exchange at no additional cost to you.

Mistakes happen, and we understand that:

• If you accidentally order the wrong item, contact us immediately. We will attempt to correct the order before it is processed.
• If the order has already been shipped, you can return the item at your expense. Upon receipt and inspection, we will issue a refund or exchange.

While we strive to meet estimated delivery times, delays can happen:

• We encourage you to order well in advance of any special occasions.
• If a product arrives much later than expected and is no longer needed, contact us to discuss a possible return and refund.