- SSarahI recommend this productRated 5 out of 5 stars1 year agoGreat Customer Service!!
I recently purchased a pair of Athena lashes and sadly they only lasted me one use. After I took them off at the end of the day, all the individual lashes were falling out with the lightest touch. I contacted Customer Service and provided them with pictures of the lashes and details as to how I take care of them. They quickly sent me a new pair free of charge and the new pair are lasting me much longer! I am very happy with NJC Customer Service and am looking forward to using more products!NJNikkia Joy Cosmetics1 year agoHello Sarah, thank you so much for taking the time to leave this lovely review. We are extremely delighted that you are loving the new pair we sent you! We are always here to help and assist our lovely customers like yourself :)
Ultra light, triple curled and 100% naked. The ultimate lash wearing experience for undetectable wear and comfort. Look and feel naked in exclusive styles from our new Naked Collection.
- Seamless, naked band with Ultra Flex for increased flexibility & long wear comfort
- 100% knot free and undetectable – lashes appear as if growing out of the skin for the most natural result
- Wispy criss cross design gives natural volume, without weighing down the eyes
- Constructed with premium quality synthetic fibers to emulate the look and feel of real lashes
- Triple curled for maximum lift
- Reusable up to 15 times with proper care
- All eye shapes & sizes
100% handcrafted, reusable and cruelty free. Glue not included. Please visit our APPLICATION TIPS page to learn more.
COVID-19 UPDATE: We are continuing to process and ship orders without delay, however due to the current COVID-19 crisis, there may be a delay in the delivery of your order as a result of the increased number of online orders, reduced flights, reduced essential staff and subsequent delays from USPS, Canada Post etc. USPS has advised that an additional 1-2 business days may be required to deliver your USPS First Class Delivery. For all international orders USPS has advised a delay of up to 10 business days may occur. Please track the status of your order by clicking the link attached in your shipping confirmation email.
Information on shipping is changing on a daily basis. For the most recent updates from USPS and how it may affect the delivery of your order, please visit the link below.
What does my shipping rate include?
Standard $7USD - All orders are shipped out wit USPS First Class Mail. Items can be tracked by clicking the link on your order confirmation email. The estimated delivery time for Domestic U.S.A orders is 1-3 business days excluding any delays. For International shipments the estimated delivery time is 7-20 business days.
Free Shipping - The same Standard shipping service provided for free if you spend more than $50 total, after all discounts and promotions have been applied on products. The $50 free shipping threshold may change during promotions and sales.
Note - International shipments are subject to customs clearance. On rare occasions customs may delay the arrival of shipments by as much as 10 business days.
When will my order be shipped?
We ship on all business days and all orders submitted before 12pm CST will be shipped on the same day. Orders submitted after this time will be processed the next day.
Please note that during times of high order volume (sales, new product launches, new collection launches etc) this shipment time may be extended.
How long will my order take to arrive?
Please refer to the shipping rates section above.
How do I track my order?
All orders are trackable via the USPS tracking page. Simply enter the tracking number received in your shipping confirmation email. For international orders, once your parcel leaves the U.S.A and lands in the destination country, it is then trackable with your national postage provider:
For Canadian orders: Please track via Canada Post using your tracking number on https://www.canadapost.ca/cpc/en/home.page
Standard and Free Shipping - If the estimated shipping time, as outlined above, has passed please contact us via the ' CONTACT US' page and we will be able to assist with located your order.
Incorrect Addresses & Unclaimed Parcels
Please be sure to double check your address when submitting your order as we ship to the exact address that is provided. If your parcel is returned to us due to incorrect delivery information you will be required to pay a reshipment fee to have your parcel delivered a second time. We are sorry but addresses are unable to be changed once your payment has been made.
- We can issue you a refund for your order minus the original shipping fee
- You can pay a reshipment fee to have your order redelivered
Please contact our customer service team for any further enquiries related to the above.
Please contact us within 5 business days if your parcel arrives damaged, so we can get in contact with our courier and delivery agents. Please photograph and keep all of the packaging, as the courier company will request to see evidence of damaged goods. Our friendly customer service team will assist you through this process.
What is your return and exchange policy?
Nikkia Joy Cosmetics takes pride in its stringent quality control procedures and strives to provide our customers with only the highest quality products. If however, you are dissatisfied with your products on arrival please contact us within 10 business day via the CONTACT US page on our website and someone from our friendly customer service team will assist you ASAP. Due to hygiene reasons, we are unable to offer refunds/exchanges for change of mind returns.