I recently purchased a pair of Athena lashes and sadly they only lasted me one use. After I took them off at the end of the day, all the individual lashes were falling out with the lightest touch. I contacted Customer Service and provided them with pictures of the lashes and details as to how I take care of them. They quickly sent me a new pair free of charge and the new pair are lasting me much longer! I am very happy with NJC Customer Service and am looking forward to using more products!